Delivery & Returns

Delivery options and prices are offered as per below:  

Standard Ground Shipping: $9.99 - OR - free for orders of $100 or more 

Expedited Shipping: $14.99 (2-3 business days) 

Express Shipping: $29.99 (1-2 business days) 

 

Customers have the option to ship to the 50 U.S. States and APO/FPO addresses via tropic.com. We currently offer Standard, Expedited, and Express shipping for the United States. Shipping will be priced at checkout based on the shipping address provided and service level selected. 

Standard Shipping, complimentary on orders over $100:  

Contiguous US: Orders shipped with Standard Ground delivery in the US typically arrive within 5–7 business days after the order has been processed. For the most up-to-date delivery estimate, check the tracking number found in your shipping confirmation email.   

Remote or Distant Locations: Deliveries to Alaska, Hawaii, and rural or remote regions may take an additional 5–6 business days. Orders for items subject to shipping restrictions may require additional transit time to these destinations.     

APO/FPO/DPO and US Territories: Orders to these destinations will be shipped via USPS and are delivered within 14–21 business days.     

 

Returns Information 

Tropic is pleased to offer a 30-day unconditional money-back guarantee. 

If you are unhappy with an item for any reason, you may return it for a refund to the form of original payment. 

To process a return: 

Contact our Customer Care team at info.usa@tropic.com or by calling 1 (888) 992-3329. 

Follow the instructions sent to you by email once your return has been requested  

Return your items in their original packaging (or your own packaging if necessary) via the shipping method specified Important: include the return authorization provided via email within the parcel to ensure that your return may be processed 

A refund to the original form of payment will be processed within five (5) business days of receipt of your item at our facility 
 

Please note: 

We currently only support returns. If you wish to exchange an item, please place another order before or after receiving your refund. 

We are unable to refund just part of a collection - to obtain a refund for collection items, please return the whole collection. 

You are responsible for shipping costs when returning item(s) for refunds.  You may elect to use any carrier offering the lowest shipping rates. 

Refunds are provided to the original form of payment only.  We are unable to access securely encrypted payment details, so we are unable to offer refunds to any payment method that was not used on the original order.  

If you have any questions about the refunds process, please contact us at info.usa@tropic.com or 1 (888) 992-3329. 

 

FAQs 

What do I do if I receive a damaged item or incorrect item? 

If your item is damaged or incorrect, please contact us with the order number and the email address associated with your order. We may ask you for photographs of faulty products, or in some cases ask for you to return them to us.  We will aim to get replacement products out to you within 48 hours of you informing us of the mistake. 

What happens to products that are returned? 

We believe in the sustainable handling of our products and in reducing waste. Therefore, for products that we're unable to resell, we always try to find new homes with charities or our dedicated HQ team. For the few items we can't pass on, we ensure they are ethically disposed of.