Get In Touch

We're here to help. Whether you're an Ambassador or a customer, reach our Customer Care team at info.usa@tropic.com and we'll get back to you as promptly as possible, with most cases fully addressed within 24 hours.

Our hours of operation are 9:00 AM to 6:00 PM, Central Time

For the Fastest Resolution

The more detail you can provide, the quicker we can resolve your query. When you get in touch, please include:

- Ambassador ID (if applicable)

- Order number

- When the issue occurred

- Details of the issue, plus photos or screenshots if possible

Questions relating to your team or fellow ambassadors?

Please also include the name(s) and ID(s) of the Ambassador(s) involved.

Tropic USA, LLC, 11133 Shady Trail, PMB 613, Dallas, Texas 75229